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Serve as a technical advisor during customer consolidations, guiding milestone calls, data migration, merge-day go-live, and post-merge support. Ensure accurate data transfers, optimize standardized configurations, resolve escalated technical issues, and improve consolidation workflows through automation. Collaborate with project managers, solution architects, customer success, support, sales, and engineering teams. Develop expertise in the QGenda platform, contribute to best practices, and train internal or external users on product features.

Supports day-to-day Salesforce operations by managing help desk tickets, user access, account provisioning, passwords, roles, permissions, data uploads, data extracts, and account maintenance. Troubleshoots routine platform issues, answers internal user questions, follows ticketing and documentation processes, and escalates complex problems. The role offers progressive development toward advanced Salesforce administration responsibilities and requires earning Salesforce Administrator certification within three years.

Support and train customers and prospects on the New Innovations software platform. Troubleshoot user issues, analyze problems, provide solutions, and create technical documentation, FAQs, training materials, and conference content. Collaborate with product, development, marketing, and launch teams, deliver training to audiences up to 150 people, and support users across healthcare organizations. The role requires strong communication, independent problem-solving, project follow-through, and occasional national and international travel.

Support and train customers on the New Innovations healthcare software platform through phone, web-based, in-person, and conference-based sessions. Troubleshoot user issues, analyze problems, provide solutions, create technical documentation and training materials, and support product design, development, marketing, and launches. The role requires strong communication, public speaking, independent problem-solving, project coordination, and occasional national and international travel.

Provide timely, professional customer support for QGenda's workforce management application. Manage cases to SLA, track time/projects/contacts in systems, escalate complex issues, collaborate with CX teams, and maintain strong product knowledge to deliver high customer satisfaction.

Provide reactive technical support for QGenda customers: troubleshoot and resolve issues, configure and manage client environments, meet SLAs, handle concierge phone support, escalate risks, collaborate with cross-functional teams, and mentor peers as expertise grows.

Provide reactive technical support for QGenda customers, troubleshoot product issues, manage support cases to SLOs, configure client environments, collaborate with cross-functional teams, escalate risks, and mentor peers as expertise grows.