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Lead and supervise pharmacy patient engagement call center staff, manage day-to-day operations and KPIs, evaluate performance, coach team members, handle scheduling and workflows, drive continuous improvement, and collaborate with internal partners in a fast-paced environment.

Supervise day-to-day onboarding call center operations, enforce quality standards, conduct audits/calibrations, coach staff, manage workflows and schedules, drive continuous improvement, and collaborate across teams to ensure excellent member experiences.

Lead workforce planning, capacity modeling, and operational reporting to support staffing and forecasting. Build automated reports, dashboards, and analyses to identify trends and staffing gaps. Partner with operations, talent acquisition, and finance to validate assumptions, support projects, and provide actionable recommendations for workforce decisions.

Make initial outreach to prospective patients, schedule and track assessments, handle inbound calls, document interactions in Salesforce, coordinate with referral sources and onboarding specialists, meet daily/weekly scheduling goals, and participate in team meetings and quality assurance.

Schedule and track assessment appointments for prospective patients, handle inbound/outbound calls, document interactions in Salesforce, coordinate with referral sources and onboarding specialists, meet daily/weekly scheduling goals, and perform quality assurance and administrative tasks.

Handle inbound and outbound calls from patients seeking to cancel services; address inquiries about payments and claims; resolve concerns and overcome objections to retain patients; maintain product knowledge, confidentiality, and a patient-first attitude; perform related administrative duties. Remote, full-time role.

Own and optimize lead generation platforms, integrations, and data flows; analyze and improve campaign performance and ROI; build reporting and run tests; collaborate with Marketing, Analytics, and Compliance to ensure quality, routing, and scalable processes.

Remote, phone-based senior specialist who processes high volumes of prescription data, performs claim adjudication and prior authorizations, coordinates with pharmacists and providers, onboards patients, places outbound welcome and medication-profile calls, maintains confidential patient records, and supports high-volume patient case queues.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.

Lead and perform frontline prescription acquisition tasks, train and cross-train team members, develop SOPs and training materials, support continuous improvement and performance diagnostics, and act as departmental subject matter expert while supporting supervisors and managers.