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Designs and implements supply chain planning solutions on the o9 platform. Responsibilities include gathering business requirements, collecting and integrating enterprise data, configuring technical solutions, developing forecasting and optimization models, testing workflows, resolving solution gaps, supporting deployments, training global users, and mentoring junior analysts. The role collaborates with architects, research teams, IT, business stakeholders, and customers throughout implementation, from requirements and design through UAT, go-live, and value realization.

Lead customer implementations of enterprise AI and machine learning solutions for supply chain planning. Design, prototype, test, and deploy forecasting, demand sensing, inventory optimization, and predictive analytics models. Partner with enterprise clients and executives, mentor data science teams, apply MLOps best practices, and integrate custom models into the o9 platform. The role requires deep expertise in time-series forecasting, mathematical optimization, machine learning, and supply chain analytics.

Manage and support cross-functional HR and People initiatives from planning through completion. Establish plans, ownership, timelines, communications, risks, and follow-up; coordinate stakeholders and maintain leadership visibility. Support recurring HR processes, annual strategy and goal setting, leadership sessions, post-project reviews, and process improvements. Use project management software and generative AI tools to automate workflows and improve efficiency.

Lead the design and implementation of supply planning solutions on the o9 platform. Responsibilities include requirements gathering, supply chain data strategy, architectural design, platform configuration, analytics, forecasting, optimization, data integration, testing, automation, client collaboration, training, and mentoring. The role requires managing full lifecycle enterprise implementations and translating complex technical and mathematical concepts for executive and technical audiences.

Leads sales for o9 Solutions’ AI-powered enterprise planning platform. The role is responsible for driving revenue growth, expanding enterprise customer relationships, and promoting solutions that improve supply chain planning, operational efficiency, and decision-making. The description emphasizes o9’s global growth, collaborative culture, and value proposition for large enterprise customers.

Lead the vision, roadmap, requirements, design, configuration, integration, testing, and deployment of o9 financial planning and performance management solutions. Translate FP&A, RGM, IBP, demand planning, and supply planning processes into scalable product capabilities. Guide data integration, analytics, modeling, implementation blueprints, customer workshops, issue resolution, training, and adoption. Partner with engineering, UX, R&D, consultants, and client stakeholders while overseeing solution quality and advising customers on transformation best practices.

Own critical customer escalations involving DevOps, cloud infrastructure, and environment stability. Diagnose root causes, investigate logs and configurations, translate issues for engineering teams, and drive rapid resolution. Support multi-cloud architecture, CI/CD pipelines, containerized deployments, monitoring, and production operations. Communicate incident updates, identify recurring issues, recommend improvements, and collaborate with Product, Engineering, SRE, and Support teams.

Lead a global DevOps team to manage o9 platform deployments and technical operations across AWS/GCP/Azure. Own change, configuration, release, monitoring, automation, CI/CD, and database administration; hire and develop talent, approve code/config changes, and collaborate with stakeholders to ensure reliable, automated deployments and support.

Design and implement CI/CD deployment pipelines, manage and monitor infrastructure and databases, ensure security and compliance, automate processes, collaborate with developers, provide production support and on-call coverage, and work with global cross-functional teams to deliver timely software deployments.

The Client Management Director will oversee client satisfaction, manage consulting services, build long-term relationships, and lead cross-functional collaborations to ensure successful value delivery and implementation of o9's solutions.