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Lead customer intelligence and Voice of the Customer programs to analyze behavioral data, create customer segmentation, and deliver actionable insights. Partner cross-functionally to inform product, loyalty, and engagement strategies, mentor analysts, build dashboards and predictive models, and drive data-driven decision making to improve satisfaction and loyalty.

Lead day-to-day management and optimization of the Allways Rewards loyalty program. Drive member acquisition, engagement, retention, and revenue through cross-functional initiatives, vendor partnerships, analytics, and new loyalty capabilities. Monitor performance, prepare executive updates, resolve operational issues, and recommend program improvements to strengthen competitive position and member experience.

The Internal Controls Manager ensures compliance with accounting policies including SOX. Responsibilities include designing financial controls, collaborating with teams, and optimizing controls to mitigate risks.