Top Tech Jobs & Startup Jobs

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues across Bestow's platform. Own support queue, incident command, SLAs, runbooks, automation, observability, and partner escalation while contributing ~20% production-level code and converting recurring issues into funded roadmap work.

Own and improve the Product Development Lifecycle and product roadmap by architecting Jira/Confluence and AI-integrated tooling, building governance, dashboards, and metrics, enabling PM workflows, onboarding, release operations, and cross-functional stakeholder communications to increase velocity and product quality.

The VP of Information Technology will lead Bestow's IT strategy, overseeing infrastructure, business technology, security, and team development to support company growth.

As a Staff Backend Engineer, you'll design and operate backend services, lead technical initiatives, ensure reliability, and mentor team members in a remote-first setup.

Lead execution of integrated demand generation campaigns across paid digital, email/nurture, SEO, ABM, and events. Manage paid budgets, Salesforce campaign structure, attribution and pipeline reporting, partner/vendor relationships, and martech stack. Align marketing to Sales through pipeline reviews, win-loss analysis, and account tiering. Use AI tools to scale personalization and optimize channel performance.

Lead development, monitoring, and support of underwriting logic and data for an instant-decision platform. Perform audits, analyze underwriting metrics and data vendor integrations, run UAT, inform carrier implementations, and contribute to product and platform improvements with strong risk management and automation focus.

Own full sales cycle for net-new and expansion opportunities with life insurance carriers. Prospect, qualify, run discovery, present tailored demos, coordinate Sales Engineering, maintain pipeline and forecasting in Salesforce, and meet quota while selling value and ROI to senior stakeholders.

Lead frontend-leaning full-stack implementation work for carrier and enterprise integrations: architect reusable UI and API layers, author RFCs, guide technical delivery, enforce testing and security best practices, and partner with cross-functional teams to scope and ship production integrations.