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Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Own full sales cycle for small-city law enforcement agencies (16–40 officers): prospect, demo, close, manage renewals and upsells, maintain pipeline in Salesforce, and travel to client sites (up to 20%). Quota-carrying with commission upside.

Lead end-to-end RF Detection & Tracking product roadmap (TDoA, RFML classification, spectrum coverage). Partner with RF engineering, hardware, and data science teams, write PRDs, drive accuracy and spectrum expansion, and engage federal, DoD, and critical-infrastructure operators in the field to defend and extend Dedrone's RF capabilities.

Lead analytics, reporting, and Dedrone City product for counter‑UAS deployments: own vision, roadmap, and launches; productize DaaS; collaborate with engineering, data science, UX, and QA; drive data pipeline contracts; validate with law enforcement, military, and critical‑infrastructure operators; and apply AI agents to accelerate product development and team effectiveness.

Design, build, and deploy AI-enabled finance solutions: prototype and productionize AI workflows, automations, analytics and integrations; partner with Finance stakeholders; create reusable components, dashboards, and documentation; drive adoption and measurable efficiency gains.

Own month-end and quarter-end revenue accounting, journal entries, reconciliations, and variance analysis. Partner with Sales, Ops, FP&A, and IT to ensure ASC 606-compliant recognition, strengthen SOX controls, support audits, improve processes, and deliver revenue reporting and analytics.

Design, develop, and optimize C++ code for computer vision and camera tracking on Linux edge systems. Build and tune real-time video streaming pipelines, integrate cameras and sensors, apply multithreading and GPU/CUDA acceleration, and troubleshoot performance and system integration issues.

As a Senior Product Manager at Axon, you'll lead software product definition and delivery, collaborating across teams to create innovative solutions for public safety agencies.