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Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

Serve as product expert for ALPR Outpost/Lightpost, delivering demos, supporting quoting/CPQ, coaching reps, running enablement/training, managing demo assets and CRM activity, and relaying customer feedback to Product and Ops to accelerate pipeline and deal quality.

Sell Axons Fixed LPR camera solutions to law enforcement, lead sales strategy with Key Account Leaders, act as technical product expert, support complex RFP-driven sales cycles, run demos and pilots, collaborate cross-functionally, and surface customer insights to improve product-market fit.

Lead technical development for People Systems: design architecture and engineering standards, contribute hands-on to custom apps, own Workday security role architecture and access governance (SOX-compliant), build Workday integrations (including AI/LLM layer), manage Azure environments and release readiness, partner with People Ops, and collaborate with IT Security, Audit, and Compliance.

Lead technical development of custom People Systems applications, write production code, own engineering standards and Workday security role architecture, build integrations between Workday and downstream systems, manage Azure environments and release readiness, and partner with People Ops, IT Security, Audit, and Compliance to ensure secure, scalable HRIS solutions.

The role involves owning adoption and enablement programs, delivering training sessions, and improving processes while collaborating across teams to ensure successful customer onboarding and sustained product use.

Lead adoption and enablement initiatives for Axon Fusus, providing training, curriculum development, and customer support to optimize product utilization.

Drive internal enablement and customer adoption of the Fusus platform, combining program ownership with instructor-led training delivery and curriculum development to maximize product utilization and operational readiness.

Drive adoption and enablement programs for Axon Fusus, focusing on training delivery, curriculum development, and customer support post-deployment. Collaborate with cross-functional teams to improve training quality and ensure effective adoption across internal and external audiences.

As a Principal Machine Learning Engineer, you will architect AI solutions, collaborate with scientists, and optimize models for edge deployment. Your work enhances public safety applications.