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Own relationships across established client accounts for an MSP. Build trusted advisor partnerships, conduct business reviews, identify risks and growth opportunities, coordinate internal service delivery, maintain account roadmaps and communications, and drive retention, satisfaction, and service expansion. Requires at least two years of account management, client success, consulting, or similar experience, plus strong communication, presentation, problem-solving, and relationship management skills.

Leads Digacore’s Development & Automation team across client AI services, internal data and reporting, and software products. Establishes SOPs, delivery rhythms, KPIs, roadmaps, and ownership; manages client AI engagements and product releases; oversees data and reporting; handles escalations involving security and privacy; partners with leadership on automation opportunities; and manages hiring, tooling, vendors, budget input, and capacity planning.

Designs and implements cloud-first infrastructure solutions for MSP clients, focusing on Azure, Microsoft 365, Intune, networking, virtualization, and Windows environments. Leads technical assessments, complex escalations, server and workstation hardening, troubleshooting, documentation, SOW development, and project coordination. Partners with sales and clients, mentors technical staff, and advances cloud security, automation, monitoring, and MSP best practices.

Designs and implements secure cloud-first infrastructure for MSP clients, specializing in Azure, Microsoft 365, Intune, networking, servers, virtualization, and advanced troubleshooting. Leads technical assessments, Level 3 escalations, architecture and solution delivery, documentation, scopes of work, client communication, and technical mentoring. Partners with sales, project managers, and account managers while driving cloud security, automation, monitoring, and MSP best practices.

Leads Digacore’s Development and Automation function, managing team growth, technical standards, vendors, and automation strategy. Builds workflow automations, system integrations, dashboards, and AI-enabled solutions across internal and client environments. Identifies process inefficiencies, streamlines service desk and business workflows, improves reporting visibility, and measures operational impact. Requires hands-on experience with Microsoft technologies, PowerShell, Power Platform, APIs, PSA/RMM tools, Power BI, and applied AI.