Senior Systems Engineer / Solutions Architect (Remote)
Why Digacore?
We’re a fast-paced, people-first MSP with:
- Real career growth
- Autonomy to own projects and make decisions
- A collaborative culture (we back each other up, no egos)
- Paid certs, hybrid flexibility, and a leadership team that gets IT
About the Role:
Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting.
What You’ll Do:
- Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
- Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
- Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
- Comfortable using the CLI for common network tasks.
- Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
- Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
- Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
- Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
- Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
- Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
- Mentor junior and mid-level techs and elevate team-wide technical capability.
- Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
- Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
- Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset.
What you Bring:
- 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
- Strong experience with:
- Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
- Microsoft 365 administration and security
- Azure infrastructure and virtual networks (AZ-104 or higher preferred)
- Virtualization tools: VMware, Hyper-V, AVD
- Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
- Scripting & automation (PowerShell preferred)
- Strong documentation habits and familiarity with ConnectWise
- Confident communication with the ability to explain solutions to non-technical users
- Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity-related certs
Perks & Benefits
- Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
- Generous PTO + Mental Health Days
- 401(k) with company match
- HSA & FSA options
- Paid training & certification assistance
- $500 sign-on bonus
- Quarterly team events and career coaching
- Equal opportunity employer — veterans encouraged to apply
We are an Equal Opportunity Employer!
Skills Required
- 5+ years of experience in a managed service provider or high-volume IT support environment
- Strong experience with Windows Server 2016, 2019, or 2022
- Experience with Active Directory, Group Policy, and DNS
- Microsoft 365 administration and security experience
- Azure infrastructure and virtual networks experience
- Experience with VMware, Hyper-V, or Azure Virtual Desktop
- Networking experience including Layer 2/3, VPNs, and firewalls
- Scripting and automation experience, preferably PowerShell
- Strong documentation habits and familiarity with ConnectWise
- Confident communication skills and ability to explain solutions to non-technical users
- AZ-104 certification or higher
- AZ-305 certification
- CCNA or CCNP certification
- Cybersecurity-related certification
What We Do
Digacore Technology Consulting provides managed IT services and technology consulting for businesses, from small organizations to large corporations. Its offerings include IT infrastructure management, cloud computing, cybersecurity, remote solutions, and backup and recovery. The company emphasizes proactive, expert-driven support to reduce downtime, secure digital assets, and improve clients’ technology environments. Founded in 2016, Digacore places customer service and practical technology management at the center of its work.
