Leads organization-wide learning and development for spa, med spa, front-of-house, and leadership teams. Oversees onboarding, training programs, certifications, career pathways, LMS implementation, education calendars, and new-location training. Partners with HR, Operations, and executive leadership on coaching, succession planning, performance improvement, and organizational change. Tracks training effectiveness through dashboards and business metrics, managing multiple initiatives, budgets, timelines, and vendor relationships.