Provides first-level technical support for hardware, software, network, and account issues. Assists with IT equipment deployment, system maintenance, backups, troubleshooting, documentation, inventory management, and technology projects such as upgrades, cloud migrations, and application development. Supports user account administration in Active Directory, Google Admin, or Office 365 while developing practical IT skills.

Supports online learning operations by maintaining calendars and spreadsheets, creating interactive educational content, entering LMS materials, organizing files, preparing printed materials, supporting webinars and events, and drafting professional communications. The intern uses Microsoft, Google, Adobe, and video-conferencing tools while developing educational technology skills and participating in professional development.