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Processes and manages mortgage, assignment, and lien-release documents supporting title clearing and escrow transactions. Coordinates drafting, execution, recording, imaging, and compliance with clients, vendors, and government offices. Maintains accurate documentation, communicates across stakeholders, prioritizes changing workloads, and ensures timely property transaction processing.

The Senior Talent Acquisition Partner leads recruitment for complex and high-volume roles across multiple disciplines. Responsibilities include sourcing, screening, candidate recommendation, talent pipeline development, hiring manager consultation, candidate lifecycle management, onboarding coordination, and improving recruitment processes. The role partners with TA staff, supports talent acquisition campaigns, manages distributed-workforce hiring, and may lead process re-engineering projects.

The Marketing Manager plans, executes, and measures multichannel marketing campaigns supporting customer acquisition, retention, and brand awareness. Responsibilities include audience targeting, content and creative production, channel execution, performance tracking, daily marketing operations, stakeholder collaboration, brand consistency, and regulatory compliance. The role may develop into a people leadership position involving team management, coaching, performance oversight, and employee development.

Supports Fay Servicing departments in planning and executing revenue, cost-saving, operational, regulatory, and control initiatives. Defines process and technology improvements, manages business strategy execution methodology, tracks SLAs and KPIs, documents processes, and collaborates on policies and procedures. The role requires leading cross-functional initiatives, prioritizing business requirements, improving processes, analyzing data, and influencing stakeholders across financial services operations.

Develops, originates, and manages business-purpose real estate investment loan pipelines, including DSCR, Fix & Flip, Bridge, Ground-Up Construction, and Rental Portfolio financing. Evaluates borrower needs, structures lending solutions, manages loans through closing and funding, develops investor and referral relationships, and achieves production, quality, and customer satisfaction goals through company-provided and self-generated leads.

Administers the LMS, including curriculum configuration, course deployment, learner enrollment, troubleshooting, reporting, and data reconciliation with UKG and Active Directory. Coordinates training logistics, develops learning aids and communications, manages surveys and enrollment, and analyzes participation and program metrics. Supports the design, development, and implementation of learning programs while maintaining accurate, compliant, and confidential records.

Manages investor, client, counterparty, and rating agency audit and review requests. Responsibilities include intake, assignment, deadline tracking, follow-up, response review, documentation compilation, reporting deliverables, and submission preparation for executive approval. Provides administrative support to the Legal department and General Counsel while maintaining effective communication with internal and external stakeholders.

Manages relationships with an investor client portfolio to drive retention, revenue growth, service upsells, and new client acquisition. Develops and executes client growth strategies, leads engagement, coordinates issue resolution, and provides data-backed portfolio performance insights. Collaborates cross-functionally with organizational leaders, facilitates client and internal meetings, leads project teams, and ensures client satisfaction, compliance, and effective performance management.

Coordinates financial data and documentation for state regulatory examinations and filings, including MBFRF and NMLS requirements. Ensures accurate, timely, and compliant submissions within the mortgage servicing industry. Partners with Legal and Finance teams, manages the regulatory response pipeline, and maintains knowledge of financial reporting systems. The role also analyzes data, supports compliance initiatives, identifies issues, and proposes solutions.

Supports Mortgage Servicing Rights investment strategy through pricing, trading, valuation, cash flow modeling, portfolio analytics, and risk management. The role collaborates with Finance, Capital Markets, and Servicing teams to support investment execution and portfolio optimization. Responsibilities include applying MSR valuation methodologies, analyzing behavior models, managing deliverables, and providing insights for decision-making in a high-pressure environment.