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Designs and leads automation across an MSP, integrating RMM, PSA, monitoring, ticketing, documentation, cloud, and infrastructure platforms. Builds PowerShell and Python tools, event-driven remediation, onboarding workflows, compliance checks, and scalable operational processes. Develops AI-powered solutions using LLM APIs and agentic frameworks for ticket triage, summarization, classification, root-cause analysis, reporting, and client communications. Requires strong IT operations, DevOps, API, CI/CD, infrastructure, documentation, and process-design experience.

Designs, implements, and administers complex client technical environments, including servers, firewalls, wired and wireless networks, virtualization, storage, VDI, Microsoft 365, and Azure/AWS cloud infrastructure. Performs cloud migrations, security implementations, technical architecture, documentation, and project ownership. Collaborates with clients, coworkers, and vendors, participates in on-call support, and may work evenings or weekends for project activities.

Designs, implements, and administers complex client infrastructure projects, including servers, firewalls, wired and wireless networks, virtualization, cloud migrations, Microsoft 365, and security solutions. The role requires client collaboration, technical architecture, documentation, change control, on-call participation, and occasional evening or weekend work. Responsibilities also include managing Azure and AWS environments and supporting enterprise systems in an MSP setting.

Serve as the escalation point for complex security incidents, leading investigation, containment, remediation, and recovery. Design, implement, tune, and optimize SIEM, EDR, vulnerability management, and related security platforms. Develop automation, improve detection and response processes, research security tools, and support technical compliance controls for CMMC, HIPAA, and CJIS. Collaborate across teams, maintain documentation, and improve Security Operations maturity.

Lead automation across an MSP by integrating RMM, PSA, monitoring, ticketing, documentation, and cloud platforms. Develop PowerShell and Python tools, event-driven remediation, client onboarding workflows, compliance automation, and scalable internal processes. Build AI- and LLM-powered solutions for ticket triage, summarization, classification, root-cause analysis, documentation, reporting, and client communications. Partner with service, engineering, and client-facing teams to reduce manual work, improve quality, and increase operational scalability.