Provides Level 3 technical support and systems administration for client networks, servers, workstations, cloud environments, and Microsoft technologies. Troubleshoots hardware, software, network, and security issues; configures infrastructure; supports upgrades, migrations, deployments, and client projects; maintains documentation; and communicates solutions clearly. The role also emphasizes customer service, collaboration, system reliability, security, performance improvements, and knowledge sharing within a managed service provider environment.

Manage existing client relationships, serve as the primary contact for inquiries, coordinate solution delivery with internal teams, resolve issues, conduct satisfaction follow-ups, gather feedback, and identify upsell or cross-sell opportunities. The role supports client retention and business growth in an IT consulting environment and is suitable for an entry-level professional with sales, customer service, or account management experience.