Coordinates dispatch operations, operational technology support, data management, reporting, administrative logistics, and special projects for public space operations teams. Oversees dispatch workflows, camera monitoring, call routing, documentation, and communication. Supports Eponic system use, staff training, troubleshooting, data quality, dashboards, meetings, process improvements, and operational initiatives while managing competing priorities independently.

Leads research, data management, GIS and spatial analysis, market intelligence, impact measurement, and data visualization for Downtown Atlanta. Translates economic, demographic, real estate, geographic, and development data into actionable recommendations supporting planning, economic development, investment, placemaking, transportation, and organizational strategy. Manages data providers, develops dashboards and maps, supports strategic projects, engages stakeholders, and communicates findings through presentations, reports, and data-driven narratives.