Manage a portfolio of healthcare and disability services clients as the primary operational contact. Responsibilities include client communication, onboarding, portal training, escalations, corrective action plans, regulatory reporting, trend analysis, service coordination, and lifecycle reviews. The role coordinates cross-functional teams, communicates operational and regulatory changes, monitors SLA and quality performance, and identifies process improvements and expansion opportunities within existing relationships.

Own client relationships for disability management and healthcare services accounts. Manage communications, onboarding, escalations, portal training, operational reporting, regulatory coordination, and cross-functional issue resolution. Monitor client sentiment, service trends, SLA compliance, and risks while coordinating internal teams and corrective actions. Maintain client configurations, communicate process and regulatory changes, and conduct lifecycle reviews to support retention and expansion.