Leads HAI’s global and domestic communications function, developing integrated communications, media relations, digital engagement, brand management, storytelling, and donor communications strategies. Oversees rollout of the organizational brand identity, manages external communications partners, advises leadership on messaging and crisis communications, establishes performance metrics, and collaborates across programs and stakeholder groups. The role may eventually supervise communications staff.

Manages sales and account activities for interpreting and translation services. Responsibilities include prospecting organizations, generating leads, responding to RFPs, preparing proposals, registering as a vendor, implementing new accounts, maintaining Salesforce records, supporting contracts and invoicing, monitoring client usage, cross-selling services, and providing ongoing account support. The role also assists with interpreter scheduling, reporting, compliance, and after-hours customer coverage.