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Drives product and process quality improvements across boiler and water heater manufacturing. Analyzes quality and warranty data, leads root-cause investigations, develops control plans and FMEAs, implements SPC and capability studies, and manages CAPA and SCAR closure. Oversees supplier quality, audits, PPAP, customer complaints, field issues, and incoming-inspection reduction. Collaborates with engineering, production, procurement, service, suppliers, and customers to reduce scrap, rework, warranty costs, and recurring defects.

Develops and improves manufacturing processes, supports new product launches, leads Lean and Kaizen initiatives, reduces scrap, and improves safety, quality, productivity, and cost. Creates process documentation, control plans, PFMEAs, SOPs, and performance reports. Collaborates with design, production, quality, and maintenance teams; trains production personnel; leads root-cause analysis; and supports equipment procurement and modifications.