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Supports the Sales Operations Department through administrative and reporting activities, including rebate and program maintenance, commission reconciliation, sales and pricing reports, customer transfers, claim-back audits, credits, EDI order support, e-commerce setup, and price-scraping coordination. The role partners with sales, customer service, IT, manufacturers’ representatives, and customers while maintaining accurate records and facilitating back-office operations.

Provides technical product application support for Bradford White water heaters, helping customers and sales teams with sizing, installation, operation, product comparisons, and performance questions. Analyzes product characteristics and customer feedback, supports marketing content, develops technical sales and training materials, and delivers product training to internal and external audiences.

Executes CRM and CMS initiatives, manages website content and functionality, develops customer journeys, and supports landing pages, forms, and digital marketing assets. The role optimizes web user experience, accessibility, and performance while collaborating with Marketing, IT, Sales, Product, and Customer Support. Responsibilities also include CRM administration, site architecture, content updates, campaign execution, and recommendations for improving digital effectiveness. National travel up to 10% is required, with occasional international travel.

Administers contracts throughout their lifecycle, including intake, review, approval, execution, amendments, renewals, compliance monitoring, and termination. Maintains contract records, templates, reports, milestones, and obligations in contract management systems. Coordinates reviews, signatures, negotiations, audits, and stakeholder communications while identifying discrepancies and compliance risks. Supports process improvements and special projects, requiring strong organization, communication, confidentiality, and attention to detail.

Supervises receiving operations across two shifts and warehouses, leading coordinators and managing inbound freight, dock flow, trailer yards, storage trailers, and limited outbound shipping. Ensures accurate receipt verification, labeling, system transactions, staging, put-away, and inventory records. Coordinates OSP activity and cross-functional communication while using operational metrics to drive corrective actions and continuous improvement. Coaches employees, reinforces safety and accountability, and addresses performance and process issues.

Leads controls engineering teams and oversees the design, programming, optimization, integration, commissioning, and troubleshooting of PLC-based automation systems for manufacturing. Manages controls capital projects, continuous improvement initiatives, vendor relationships, documentation, safety compliance, and equipment launches. Requires extensive industrial automation leadership, expertise in Allen-Bradley PLCs, HMI, industrial networking, robotics, motion control, electrical controls, and manufacturing processes.

Leads engineering teams and oversees new product development, sustaining engineering, process improvement, and cross-functional initiatives. Responsibilities include resource planning, project scheduling, risk and budget management, technical design oversight, manufacturability and reliability improvements, quality issue resolution, engineering process development, and collaboration with Operations, Quality, Supply Chain, Manufacturing, Sales, and Product Management.

Leads system-level design, integration, validation, and production launch of electronic controls and electromechanical systems for water heating appliances. Defines architectures and requirements, develops control strategies, performs troubleshooting and root cause analysis, conducts FMEA and risk assessments, supports regulatory certification, investigates field issues, and mentors junior engineers.

Serves as the primary HR Business Partner for the Middleville site, aligning people strategies with business objectives. Leads talent management, organizational development, workforce planning, employee relations, compensation and benefits initiatives, engagement, leadership development, compliance, and change management. Partners with senior leaders, uses HR analytics to guide decisions, and mentors HR team members while supporting multisite business needs.

Oversee daily accounts payable operations, including high-volume invoice processing, two-way and three-way matching, payment runs, vendor reconciliations, discrepancy resolution, accruals, aging reports, and vendor master data. Lead AP clerks, assign workflows, provide training, and collaborate with purchasing and receiving teams to maintain accurate, compliant financial operations.