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Coordinates continuous quality improvement activities for social service programs, including referral intake, case record reviews, data collection, quality assurance, KPI tracking, trend analysis, and reporting. Trains staff on database systems, presents findings, supports grant writing, maintains program logs, monitors case documentation, and communicates with internal teams, ACS, and community partners.

Writes and edits foundation, corporate, government, and discretionary funding proposals and reports; manages grant portal submissions and documentation; researches institutional donors and funding opportunities; maintains funding spreadsheets; prepares letters, presentations, board materials, and donor site-visit materials; and collaborates with executive, development, program, and administrative staff.

Provides comprehensive legal representation to low-income tenants, including eviction defense, housing benefits advocacy, negotiations, motion practice, discovery, hearings, trials, and appeals. Conducts client intakes, outreach, and education while developing expertise in housing court, public benefits, and housing programs. Manages a fast-paced caseload and advocates with courts, government agencies, and external providers to preserve housing stability.

Provides administrative and clerical support to the SNAP-Ed team, including purchase and reimbursement processing, document organization, inventory tracking, vendor and delivery troubleshooting, supply ordering, communications, event support, and program reporting. The role also assists with farm stands, healthy retail interventions, nutrition workshops, and community outreach. Requires strong organizational and communication skills, Microsoft Office proficiency, and the ability to work in a community-based, multi-ethnic environment.

Supervise staff attorneys, a paralegal, and interns while maintaining a reduced caseload representing tenants in eviction proceedings. Oversee case strategy, litigation deadlines, pleadings, court appearances, training, and legal service quality. Build community and agency relationships, support program development, ensure reporting compliance, and provide legal representation in housing and administrative matters.

Manages grant accounting activities, including reconciliations, payroll reclasses, budgeting, forecasting, cash-flow projections, variance analysis, reporting, billing oversight, audit support, grant-file maintenance, and staff training. Partners with program and accounting teams to ensure accurate financial records, compliant fund usage, timely submissions, and effective fiscal support across nonprofit programs.

Leads program-level continuous quality improvement by managing data integrity, audits, dashboards, reports, compliance monitoring, risk assessments, staff training, corrective action plans, and program improvement initiatives. Supports external audits, incident management, licensing requirements, and cross-departmental best-practice development. The role requires database and data analysis experience, strong communication and organizational skills, project management abilities, and proficiency with business software.

Supervise staff attorneys, a paralegal, and volunteers while overseeing tenant defense representation and litigation quality. Maintain a reduced caseload involving eviction proceedings, hearings, trials, and appeals. Mentor attorneys, review legal work, manage case strategy and deadlines, ensure reporting compliance, and build relationships with community organizations, agencies, courts, and advocates. The role requires NYC housing law expertise, public interest commitment, strong litigation skills, and New York bar admission or reciprocity eligibility.

Oversee social services across multiple supportive-housing developments for formerly homeless residents and other tenants. Supervise case managers, coordinators, and administrative staff; develop programming; monitor budgets and contract compliance; submit reports; create corrective plans; conduct evaluations and case reviews; organize training; and represent the agency with partners and community organizations. The role also provides counseling, mediation, benefits support, site coverage, and travel across New York City.