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Directs BronxWorks’ Early Intervention legal services program, overseeing attorneys, paralegals, legal representation quality, client services, compliance, budgets, staffing, grants, reporting, and program development. The role requires expertise in NYC housing law, eviction litigation, and public benefits, along with supervision of legal staff, funder and community relationships, and collaboration across agencies and programs. The director may maintain a limited caseload and represent the program with courts, coalitions, government agencies, and community partners.

Provides administrative, analytical, and operational support for the IT department. Manages ticketing workflows, SLA reporting, dashboards, technology assets, purchasing, vendors, contracts, invoices, and inventory audits. Documents procedures, tracks projects and departmental priorities, supports onboarding and offboarding, and coordinates installations and site visits across BronxWorks locations. The role also analyzes operational data, reconciles records, prepares management reports, and recommends workflow improvements.

Oversee the NYC Free Tax Prep Program, including volunteer recruitment, training, scheduling, supervision, tax-return quality assurance, IRS compliance, audits, reporting, budgeting, and timely submission of returns. Maintain current tax-law knowledge, coordinate sites across the Bronx, promote related financial-stability services, build community partnerships, and identify program improvements. The role requires flexible seasonal hours, evening and Saturday availability, strong communication, and travel to program sites and events.

Supports tenant defense attorneys serving low-income Bronx residents by conducting client intakes, maintaining case files and calendars, assisting with court filings, organizing exhibits, coordinating appointments and depositions, preparing reports, and providing administrative support. The role also involves client correspondence, document retrieval, service of legal papers, data entry, and occasional interpretation or translation. Travel throughout New York City and adjacent counties may be required for court, home visits, and fieldwork.

Directs immigration and domestic violence legal services programs, supervising staff attorneys and paralegals, reviewing cases, ensuring quality and compliance, developing policies and training, managing reporting and deliverables, and building partnerships with community and government stakeholders. May provide direct legal representation for complex matters. The role also supports strategic planning, program development, grant reporting, and holistic advocacy for low-income clients.

Prepares certified federal, state, and city tax returns for NYC Free Tax Prep clients using TaxSlayer. Verifies documentation, obtains e-file signatures, answers taxpayer questions, protects confidential information, follows IRS regulations and quality standards, and coordinates with site managers to resolve issues. The role requires accurate, timely work, strong attendance, communication skills, computer proficiency, and travel within New York City and adjacent counties when conducting fieldwork.

Coordinates quality assurance and continuous quality improvement for a supportive housing program. Collects and analyzes program data, prepares performance reports, conducts chart audits, maintains compliance records, supports policy development, facilitates staff training, tracks incidents and grievances, administers client surveys, and presents findings to internal, external, and funding stakeholders. The role also supports client services, onboarding, documentation, grant preparation, and compliance with DOHMH requirements.

Provides administrative and clerical support for community programs, including data entry, client file maintenance, reports, mailings, filing, telephone coverage, supply ordering, workshops, errands, and event planning. Serves as a liaison among parents or guardians, schools, and program leadership, and oversees line staff when the Program Coordinator is absent. Requires strong organization, communication, computer, and time-management skills, along with local travel and occasional fieldwork.

Supports employee relations, workplace investigations, performance management, recruitment, onboarding, HR compliance, workforce analytics, and organizational development initiatives. Advises managers on employee concerns, prepares performance and disciplinary documentation, coordinates full-cycle talent acquisition, maintains HR records in ADP Workforce Now, conducts audits, and contributes to HR policy, engagement, retention, and process improvement projects.

Supports attorneys and advocates for low-income tenants seeking housing subsidies and public benefits. Responsibilities include client intake, benefits and subsidy applications, agency coordination, needs assessment, administrative hearing advocacy, legal research, drafting documents, fact investigation, and case administration. The paralegal may assist with eviction-related proceedings, housing advocacy, and public benefits appeals while maintaining confidentiality and managing a fast-paced caseload.