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Supports the Information Security Officer with cybersecurity risk assessments, control monitoring, access reviews, vulnerability and patch tracking, policy documentation, issue management, security awareness activities, and management reporting. The role evaluates IT controls, compares practices against CIS and FFIEC frameworks, documents risks and exceptions, and follows up on remediation actions in a regulated banking environment.

Leads the enterprise project management office, establishing governance, frameworks, standards, and regulatory alignment for bankwide projects. Oversees the project portfolio, manages project managers and PMO analysts, chairs governance meetings, prepares steering committee communications, reports project status to executives, and improves EPMO maturity. May directly manage projects based on resource needs.

Performs risk-based internal audits of banking operations, financial reporting, compliance, internal controls, governance, and risk management. Conducts branch audits, cash counts, control testing, documentation, issue follow-up, and remediation tracking. Supports external auditors and banking examiners, prepares audit reports and workpapers, monitors banking regulations, and recommends process and control improvements while maintaining confidentiality, independence, and objectivity.

Prepares, delivers, tracks, and maintains mortgage loan disclosures, including Loan Estimates, Closing Disclosures, appraisal notices, and revised disclosures. Reviews loan data for accuracy, monitors regulatory deadlines, tracks borrower acknowledgments, maintains electronic loan files, and supports quality control, audits, and compliance reviews. Coordinates with lending staff, borrowers, underwriters, closing teams, and vendors to resolve missing information and ensure timely, accurate disclosure packages.

Supports PMO and project leadership through governance, planning, reporting, dashboards, resource forecasting, financial tracking, and risk analysis. Maintains project methodologies, templates, stage gates, KPIs, milestones, benefits tracking, and portfolio reports. Translates project data into executive-ready insights while monitoring dependencies, capacity, budgets, forecasts, vendor invoices, and variances in a regulated banking environment.

Manages residential and commercial loan escrow accounts, including tax, insurance, PMI, flood, and force-placed insurance payments. Performs annual escrow analyses, reconciliations, compliance reviews, issue resolution, reporting, and customer support. Ensures adherence to RESPA, Regulation X, the Homeowners Protection Act, flood regulations, SCRA, and other applicable requirements. Supports loan servicing, audits, payoff requests, staff training, and operational improvement projects.