Leads daily operational execution, readiness, process improvement, compliance, and cross-functional change management. Establishes operational rhythms, identifies root causes, strengthens SOPs, coordinates scheduling, supply, vehicles, equipment, facilities, and field deployment, and supports strategic initiatives. The role uses data and operational systems including NetSuite and Samsara, applies AI-enabled tools, and influences peers without direct authority to improve reliability, safety, and service delivery.

Coordinates daily office and clerical operations, including customer and team communications, documentation, data entry, filing, fleet compliance support, employee onboarding, uniform programs, engagement activities, facility access, and office and warehouse supplies. Serves as a customer-facing contact and backup dispatcher while providing administrative support across the business.