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Creates, edits, maintains, and publishes technical documentation, manuals, user guides, training materials, and stakeholder communications for DHS CISA systems. Collects technical information from subject matter experts, translates complex concepts into accessible content, coordinates layouts and approvals, maintains version-controlled repositories, and supports technology adoption and transformation reporting. Applies Section 508, plain-language, branding, and federal documentation standards while safeguarding sensitive information.

Designs and implements accessible, user-friendly interfaces for a secure DHS information-sharing platform. Translates stakeholder needs into wireframes, prototypes, layouts, navigation, and reusable components; applies Section 508, branding, usability, and secure design practices. Collaborates with architects and engineers on APIs, cloud services, authentication, testing, dashboards, and controlled uploads. Maintains version-controlled design assets, documents changes, resolves usability defects, and incorporates stakeholder feedback through iterative reviews.

Gather, validate, document, and trace business and technical requirements for DHS CISA modernization and sustainment initiatives. Facilitate stakeholder interviews and reviews, define workflows, use cases, user stories, business rules, and acceptance criteria, and maintain requirements baselines and repositories. Support system assessments, change impact analysis, backlog refinement, testing, governance documentation, modernization roadmaps, and acceptance validation while documenting cloud infrastructure, interfaces, data flows, risks, and dependencies.

Develop and maintain web software for DHS CISA’s Critical Infrastructure Collaboration Platform. Responsibilities include designing user interfaces, wireframes, prototypes, reusable components, databases, SQL queries, APIs, dashboards, geospatial tools, and accessible web infrastructure. The role includes coding, debugging, integration, testing, accessibility compliance, security coordination, agile participation, deployment support, defect resolution, and documentation while collaborating with designers, administrators, developers, analysts, and stakeholders.

Administers and monitors mission application databases and cloud services, ensuring performance, availability, security, and data integrity. Performs maintenance, patching, upgrades, vulnerability remediation, backups, recovery testing, access management, troubleshooting, performance tuning, and cloud resource optimization. Maintains operational documentation and security evidence while coordinating deployments, monitoring, changes, and issue resolution with developers, system owners, data stewards, and CISA technology operations.

Assesses and modernizes DHS CISA software systems by analyzing components, interfaces, cloud dependencies, data flows, technical debt, security risks, reliability, and performance. Defines requirements, testing criteria, success measures, and traceability; evaluates engineering alternatives; supports modernization roadmaps, stakeholder sessions, planning, documentation, governance briefings, and technical knowledge management.

Develops, integrates, deploys, and sustains full-stack applications and complex databases for DHS CISA. Builds APIs and AWS cloud architectures, performs database design and optimization, manages backups and recovery, troubleshoots issues, executes testing, maintains version control, and implements security updates. The role also documents technical processes, supports vulnerability remediation, coordinates with stakeholders, and may lead technical work and mentor colleagues.

Supports DHS CISA stakeholder councils and advisory engagements by researching policy and emerging threats, maintaining charters, trackers, schedules, records, and process documentation, and preparing agendas, briefings, status reports, and leadership-ready analysis. The role analyzes participation and engagement outcomes, identifies process improvements, coordinates stakeholders, supports recommendation closure, and safeguards sensitive government information under federal records requirements.

Administers IT configuration management processes and CMDB records for DHS CISA systems. Maintains configuration items, relationships, inventories, software versions, baselines, lifecycle data, and audit evidence. Coordinates discovery, reconciliation, change approvals, releases, patching, upgrades, and corrective actions. Supports security authorization, vulnerability remediation, documentation, reporting, release readiness, and compliance with Federal and DHS standards while safeguarding sensitive configuration data.

Develop and execute functional, integration, regression, operational, and acceptance tests for a DHS information-sharing platform. Create test plans, scripts, criteria, traceability artifacts, and automation; validate security, data integrity, migrations, authentication, and access controls. Document defects, verify fixes, retain evidence, and report risks and recommendations supporting government acceptance and release decisions. Coordinate testing with development and deployment teams while following DHS testing guidance.