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Leads multiple Agile teams across concurrent projects, facilitating Scrum ceremonies, scaled Agile events, PI Planning, capacity planning, dependency management, and delivery forecasting. Coaches teams and stakeholders on Scrum, SAFe, Lean, and Kanban practices while driving continuous improvement, Agile transformation, team maturity, and predictable delivery outcomes.

Lead multiple enterprise digital projects in a matrixed environment, managing scope, quality, budgets, schedules, resources, vendors, documentation, and cross-functional teams. Apply Agile, Waterfall, SDLC, and project management processes to deliver digital experience platforms and website builds. Partner with clients and internal stakeholders, support business development through RFPs and estimates, facilitate continuous improvement, and communicate with senior leadership.

Analyzes website analytics, customer behavior, search performance, digital journeys, and conversion funnels to identify experience improvements. Conducts analytics audits, builds measurement frameworks, validates GA4/GTM implementations, creates dashboards, supports experimentation, and translates complex data into actionable recommendations for clients and cross-functional teams.

Leads experience strategy for complex digital products, platforms, websites, and ecosystems. Facilitates discovery, workshops, interviews, and executive readouts; defines customer journeys, flows, information architecture, principles, and roadmaps; synthesizes research, analytics, business priorities, and technical requirements; partners with cross-functional teams; guides Experience Strategists; and improves practice frameworks and quality.