Owns operational reporting, KPI analysis, call center performance, process compliance, and proposal follow-up across a multi-brand HVAC and plumbing platform. Builds ServiceTitan reports and dashboards, audits data quality, monitors call boards and conversion metrics, standardizes operating procedures, and drives corrective action with brand leaders. The role also re-engages stalled proposals, supports marketing lead-conversion analysis, trains call center staff, and travels regularly to brand locations and call centers.