Leads Sales Operations and Customer Service teams, overseeing order management, customer support, sales tools, commissions, ERP data integrity, reporting, KPIs, and commercial execution. Drives process improvement, automation, AI-enabled workflows, and cross-functional initiatives while coaching employees and ensuring accountability. The role focuses on improving customer and sales representative satisfaction, reducing operational errors and delays, and increasing departmental efficiency through scalable systems and measurable performance improvements.

Supports social media content creation, campaign brainstorming, scheduling, community engagement, caption writing, trend monitoring, graphic design, proofreading, marketing asset organization, and photography file management. The intern collaborates with the Marketing and graphic design teams while gaining practical experience in content creation and digital marketing.