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Own sales performance across an external sales partnership by monitoring targets, analyzing trends, identifying root causes, and driving corrective actions. Build accountability with partner leadership, improve reporting and operating cadences, strengthen sales processes, and support growth initiatives. The role requires commercial acumen, analytical rigor, strong communication, influence without authority, and experience managing high-volume sales environments and external partners.

Own the full sales cycle for SMB prospects, from lead qualification and outreach through closing and onboarding. Conduct approximately 50–60 calls daily across phone, email, SMS, and social media. Manage the sales pipeline in Salesforce, apply the SNAP methodology, guide partners through platform registration, and coordinate handoffs to the Growth team. Success requires resilience, curiosity, active listening, objection handling, ambition, and a commitment to continuous improvement.

Oversee US and Canadian sales tax matters, including sales tax calculation, remittance, filings, tax reporting, and compliance. Advise internal teams, account teams, external stakeholders, and key accounts; coordinate with tax advisors and authorities; monitor tax legislation and information returns; and collaborate with engineers to improve marketplace tax processes.

Own North American CRM strategy and execution across the US and Canada, managing lifecycle campaigns across email, push, and in-app channels. Build audience segments, run A/B tests, optimize retention, loyalty, conversion, and lifetime value, and support B2B lead nurturing. Partner with global CRM, marketing, sales, and technology teams to improve lifecycle processes, localization, automation, experimentation, and CRM platform effectiveness.

Own sales performance across an external partnership by monitoring targets, analyzing trends, identifying root causes, and driving corrective actions. Build accountability with partner leadership, improve reporting and operating processes, support sales growth initiatives, and collaborate with internal teams to strengthen productivity, forecasting, conversion, and revenue performance.

Provides bilingual English and Spanish customer support through email and chat. Resolves priority user issues, communicates customer needs to internal teams, represents the brand, uses knowledge bases and CX channels, and meets service targets and KPIs. This is a part-time, fully remote Texas role requiring 10–20 hours weekly, primarily Sunday through Tuesday.