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Manages strategic relationships with specialty chemical suppliers, driving product growth, principal acquisition, portfolio development, and business performance. Develops principal strategies, monitors sales pipelines, supports marketing and sales enablement, coordinates onboarding and operational requirements, and provides technical product guidance. Leads and develops Principal Managers while partnering cross-functionally on pricing, inventory, quality, regulatory, and supply chain needs.

Process customer orders, provide shipment and order-status updates, track deliveries, allocate inventory using FIFO, maintain records, resolve discrepancies, and coordinate with sales, logistics, accounting, purchasing, and commercial teams. The role also handles returns, cancellations, billing issues, shipment confirmations, customer inquiries, process improvements, and assigned special projects while meeting customer service metrics.

Process customer orders, provide shipment and order-status updates, allocate inventory, maintain records, and resolve changes, returns, discrepancies, billing, and credit issues. Collaborate with sales, logistics, accounting, pricing, purchasing, and inventory teams to support fulfillment and customer satisfaction. Assist with process improvements, special projects, and performance metrics while ensuring accurate, timely communication.

Manages and expands customer relationships within the industrial specialties market across Quebec. Responsibilities include retaining and growing existing accounts, developing new business, identifying customer needs, managing opportunity pipelines, tracking leads in CRM systems, monitoring market trends, coordinating internal support, and providing customer feedback. The role requires approximately 50% travel for customer meetings and industry events.