Customer Service Support staff assist visitors at Community Resource Centers during power shutoffs and other emergencies. Responsibilities include greeting visitors, answering questions, distributing supplies, enforcing safety and ADA procedures, setting up sites, tracking attendance and inventory, sharing resource information, and supporting the Customer Service Lead. Assignments involve flexible 8-hour shifts, nights, weekends, short-notice reporting, and occasional extended travel. Staff must follow procedures, maintain professionalism, lift up to 25 pounds, and work effectively with teams.