Provides on-site and remote IT infrastructure support across servers, workstations, networking, cloud services, mobile devices, telecommunications, and end-user applications. Maintains Azure, Entra ID, Intune, Microsoft 365, VMware, backup, disaster recovery, and site infrastructure environments. Troubleshoots hardware, operating systems, applications, and connectivity issues; performs local systems operations and supports IT improvement and implementation projects while meeting service-level and policy requirements.