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The Account Manager/Outside Sales Representative grows sales and profitability through inside and outside sales, customer relationship management, prospecting, quoting, negotiations, product presentations, cross-selling, and technical product support. The role manages an assigned territory, researches market and competitive activity, visits job sites, monitors customer credit, supports inventory activities, and maintains product and industry knowledge.

Participates in a six-month sales and service management training program covering industrial products, sales techniques, territory management, cold calling, presentations, sales planning, and value proposition communication. Trainees receive hands-on technical and commercial training before full-time placement as account managers in various locations.

Supports branch leadership across operations, profitability, sales growth, customer satisfaction, credit policy, supplier relationships, reporting, and business planning. Analyzes market and operational data, develops forecasts and value-added programs, manages distribution accounts, improves margins, and helps achieve revenue and market-share goals. Requires product and applications knowledge, leadership, communication, negotiation, analytical, project management, and financial performance skills.

The Account Manager/Outside Sales Representative grows sales and profitability within an assigned territory through customer development, prospecting, quoting, negotiations, cross-selling, and technical product support. Responsibilities include maintaining customer relationships, conducting sales presentations, researching market and competitive information, monitoring credit status, visiting job sites, preparing quotations, and coordinating with distribution teams. The role requires product expertise, strong communication and negotiation skills, blueprint-reading ability, business math, computer proficiency, and a valid driver’s license.

Supports branch leadership by managing operations, profitability, sales growth, customer satisfaction, credit policy coordination, supplier relationships, forecasting, reporting, and value-added programs. The role monitors market conditions, manages distribution accounts, analyzes business trends, improves margins, and helps achieve revenue and market-share objectives. It requires product knowledge, leadership, financial and P&L management experience, strong communication, organizational, analytical, and project-management skills.

Provides inside and counter sales support for industrial products by handling customer inquiries, quotes, orders, purchasing, product information, and follow-up. Identifies prospects, closes sales, and increases order value through cross-selling and upselling. Handles complaints, returns, and after-hours support while maintaining product and competitive knowledge. The role requires strong customer service, phone communication, sales skills, attention to detail, inventory awareness, and the ability to lift and transport products weighing up to 70 pounds.

Leads employee relations, workplace investigations, performance management, corrective actions, policy compliance, and employment-law guidance. Supervises two HR Generalists, partners with Operations and Safety on OSHA and MSHA compliance, analyzes employee-relations trends, and recommends solutions to improve engagement, retention, and organizational effectiveness. Maintains confidential records and supports a safe, consistent, and respectful workplace.

Handles phone, email, online, walk-in, and counter sales; processes quotes and orders; purchases products; provides pricing and availability information; identifies prospects and closes sales; increases order value through cross-selling and upselling; manages complaints and returns; supports outside sales and customers; and maintains product and competitive knowledge. The role requires customer service, selling, inventory awareness, physical product handling, and occasional after-hours support.

The Inside Sales Representative assists phone, walk-in, and outside-sales customers with product selection, pricing, availability, quotes, orders, purchasing, and problem resolution. Responsibilities include prospecting, closing sales, cross-selling, upselling, handling complaints and returns, supporting after-hours needs, and maintaining product and competitor knowledge. The role requires strong customer service, communication, selling, organization, product knowledge, inventory awareness, and physical ability to handle products weighing up to 70 pounds.

Manages existing customer accounts and develops new business within an assigned industrial sales territory. Responsibilities include prospecting, quoting, negotiating, closing sales, cross-selling, presenting products, providing technical support, monitoring market activity, visiting job sites, and maintaining customer relationships. The role requires product knowledge, territory planning, customer service, competitor analysis, collaboration with suppliers and internal teams, and adherence to industrial safety requirements.