Administers, configures, secures, and continuously improves the Salesforce platform. Responsibilities include gathering requirements, building declarative automation, managing integrations, troubleshooting issues, performing bulk data changes, maintaining data quality, developing reports and dashboards, administering Experience Cloud, managing user access, documenting solutions, and training staff. The role partners with organizational stakeholders to improve processes, platform adoption, reporting, and data-informed decision-making.

Builds relationships with businesses and community organizations to expand workforce program participation and job placements. Provides employer support, explains program eligibility and services, coordinates orientations, develops outreach and recruitment strategies, manages CRM data, tracks KPIs, and prepares contractual and performance reports. Collaborates with internal departments and training providers to align programs with industry needs and employment opportunities, while serving job seekers, employers, and community partners.