Manages child and spousal support cases using PACSES, including case establishment, enforcement, order modification, payment review, documentation, client communication, conference coordination, and court attendance. Conducts support conferences, facilitates paternity testing and agreements, applies Pennsylvania Support Guidelines, processes records, and authorizes disbursements. Requires collaboration with clients, attorneys, courts, and domestic relations staff, along with occasional mentoring and departmental support.

Develops and manages probation department training, onboarding, professional development, compliance, certification, and workforce initiatives. Integrates evidence-based practices and restorative justice into curricula, evaluates training effectiveness, supports staff skill development, and aligns programs with quality assurance and continuous improvement strategies.