Develops and maintains guest-facing and operational websites, web applications, mobile apps, custom software, APIs, data integrations, and integration architecture. Responsibilities include software design, testing, deployment, monitoring, performance optimization, branch integration, roadmap planning, documentation, process improvement, and technical guidance. The role also evaluates development approaches, supports QA and production releases, and maintains applications across web, mobile, Linux, and backend environments.

Administers and improves the organization’s ITSM platform, including workflows, automations, SLAs, dashboards, analytics, reporting, provisioning, access management, knowledge bases, and asset management processes. Provides ITSM process training, supports ITIL best practices, integrates systems using SQL Server, LDAP, mailflow, and APIs, and collaborates with IT and business teams. Additional duties include cybersecurity alert research, incident response planning, escalations, and system support.

Manages public relations, internal and external communications, earned media, crisis communications, community initiatives, social media content, reputation management, and VIP media experiences. Develops annual communication plans, serves as the official media spokesperson, coordinates press releases and campaigns, supports employer branding, and manages communications budgets. Builds relationships with media, community organizations, internal stakeholders, and marketing leadership.