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Sales Consultant greets and assists dealership customers, recommends new and used vehicles, explains features and financing benefits, conducts facility tours, overcomes objections, closes sales, and builds relationships for repeat and referral business. The role requires meeting monthly sales goals, maintaining CRM records, reporting prospect activity, and upholding Acura customer satisfaction standards.

Purchases pre-owned vehicles directly from customers by conducting appraisals, evaluating condition and market value, presenting offers, and negotiating profitable acquisitions. Builds customer trust, follows up on leads, maintains CRM records, monitors market trends, and collaborates with Sales, Service, and Management teams to meet vehicle acquisition goals.

Serves as the first customer contact for the service department by handling calls, scheduling appointments, maintaining CRM records, conducting post-service follow-up, resolving concerns, and directing customers to appropriate team members. The role supports customer loyalty, protects customer information, improves service flow, and helps reduce wait times through professional phone and electronic communication.

Manages dealership finance and insurance operations, including lender portfolios, deal paperwork, compliance reviews, funding, contracts in transit, and finance product training. Supports sales goals, customer service, department workflow, and communication with accounting while maintaining professional and ethical standards.