Manages casino soft count and drop team activities, cash accountability, compliance, equipment maintenance, inventory, procedures, training, and staff supervision. Ensures adherence to gaming commission regulations, internal controls, Title 31 requirements, and safety standards. Oversees count, dispense, cage, and kiosk equipment, authorizes access and short-pay activities, and directly supervises Soft Count Supervisors and Finance Technicians.

Provides end-user support for enterprise and desktop applications, troubleshooting software, databases, servers, networks, and hardware. Responsibilities include managing support tickets, documenting resolutions, testing fixes, maintaining systems, installing updates, tracking assets, and identifying recurring issues. The role also supports application testing, software research, user training development, and knowledge-base maintenance. Work occurs in a casino environment and requires compliance with gaming regulations, customer service standards, confidentiality, and occasional in-town and out-of-town travel.