Provides live chat, email, ticket, and limited phone support to swim school families. Handles scheduling, account updates, program information, cancellations, and concerns while documenting interactions accurately. Maintains response-time, accuracy, customer-satisfaction, and KPI standards, follows procedures, adapts to changing policies, and supports customer loyalty and retention. Full-time, on-site work requires evening, weekend, and holiday availability.

Leads front-office operations and customer experience at a swim school. Manages, coaches, and develops customer-facing staff; maintains service standards, staffing, onboarding, facility readiness, inventory, and operational procedures. Supports enrollment, retention, revenue initiatives, and escalated customer concerns while addressing employee performance. Requires full-time availability, including at least one weekend day.