Forecasts contact volume, capacity, and staffing for a virtual healthcare clinic. Monitors real-time queues, adherence, service levels, and intraday risks; combines multiple data sources to create staffing recommendations and reporting. Uses AI and LLM tools to test and improve forecasts, while accounting for clinician licensing constraints. Requires contact center WFM experience, strong Excel skills, analytical communication, and comfort working remotely with required equipment and connectivity.

Staff Accountant supporting daily transactions, cash deposits, journal entries, general ledger maintenance, account reconciliations, month-end close, financial reporting, and financial analysis. The role requires strong accounting fundamentals, Excel skills, attention to detail, and organizational ability. It is designed for a recent accounting graduate or early-career professional and includes mentorship from the CFO, process improvement work, and exposure to healthcare finance.