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Provides live chat and email support to journalists, experts, and PR professionals using Qwoted. Responsibilities include troubleshooting platform issues, verifying accounts, guiding users through setup and platform workflows, escalating technical problems, identifying recurring support trends, and auditing user reports to maintain platform integrity. The role requires excellent written communication, sound judgment, empathy, attention to detail, and the ability to manage high-volume conversations independently in a remote environment.

Analyze platform and industry data to identify compelling stories for journalists and PR audiences. Create social-ready charts, graphics, carousels, videos, interactive visuals, captions, and concise write-ups that explain findings clearly and support potential media coverage. The role combines data analysis, visual storytelling, social content creation, and interactive project development using analytics, design, visualization, front-end, and cloud deployment tools.

Leads Qwoted’s enterprise adoption across major media organizations by building newsroom relationships, securing executive access, converting individual usage into standardized workflows, and delivering demos and training. Partners with Product, Engineering, and Data to translate newsroom needs into roadmap priorities, including AI matching, analytics, and workflow integrations. Owns media growth KPIs such as newsroom onboarding, active usage, expert requests, feature adoption, retention, and upsell.

Manage a portfolio of enterprise PR and brand clients throughout the customer lifecycle. Guide onboarding, drive platform adoption, provide multi-channel support, monitor usage, resolve issues, identify retention and expansion opportunities, and build trusted relationships. The role also emphasizes process improvement, automation, cross-functional collaboration, and developing scalable customer success practices. Hybrid work is based in Manhattan, with occasional client office visits in the New York area.