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Provides senior leadership for academic operations, strategic initiatives, curriculum and scheduling processes, faculty development, academic systems implementation, quality and compliance, resource decisions, and continuous improvement. The role supervises teams, coordinates cross-functional initiatives, supports shared governance and labor relations, and advances student success, academic pathways, and institutional priorities.

Plans and executes multi-channel student recruitment marketing campaigns supporting enrollment goals. Develops audience personas, journey maps, messaging, and campaign copy for email, SMS, direct mail, paid social, landing pages, and other channels. Coordinates with Admissions and Brand & Creative, manages campaign deliverables, performs A/B testing, analyzes engagement and conversion metrics, and recommends campaign adjustments based on data and audience feedback.

Provides reference, research, circulation, and interlibrary loan services to students, faculty, staff, and community patrons. Designs and delivers library instruction, supports collection development with faculty, assists with library systems, compiles reports, and supports library events and professional development. Requires a master’s degree in Library Science or equivalent, Microsoft Office proficiency, strong research and communication skills, and effective organization and prioritization.

Coordinates embedded academic support programs, including Supplemental Instruction, peer-led learning, and embedded tutoring. Recruits, trains, schedules, coaches, and monitors peer support staff; manages faculty and student requests; organizes workshops and learning activities; maintains program resources and systems; collects and reports participation and outcome data; evaluates program effectiveness; and promotes student engagement, persistence, and retention through collaboration with faculty and campus partners.

Coordinates and expands dual credit programs across partner high schools and Illinois Central College. Supports faculty credentialing, professional development, compliance, grant implementation, outreach, and equitable student access. Maintains program records, monitors grant objectives and performance indicators, facilitates training events, and collaborates with academic, enrollment, and school district stakeholders to strengthen pathways to college enrollment, completion, transfer, and careers.