Administers drug testing and electronic monitoring services, including device installation, maintenance, alerts, account management, payments, scheduling, customer communication, and agency reporting. Meets with clients, maintains monitoring equipment and records, follows urine sample collection and chain-of-custody procedures, and coordinates billing and maintenance activities. The role requires customer service skills, organization, multitasking, Microsoft Office 365 proficiency, physical mobility, and occasional travel.

Administers drug testing and electronic monitoring services, including device installation, maintenance, alerts, participant account management, scheduling, payments, customer service, reporting, and chain-of-custody procedures. The role communicates with clients, supervising agencies, billing, and maintenance teams while managing multiple assignments and occasional travel.