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Provides first-, second-, and occasional third-tier IT support for healthcare users. Responsibilities include troubleshooting by phone and onsite, ticket handling, knowledge-base maintenance, computer imaging and deployment, audiovisual setup, system monitoring, backup processes, data-integrity tasks, vendor coordination, and escalation of unresolved issues. The role also supports information-system maintenance, security policies, and IT projects.

Plans and coordinates organizational development, staff development, leadership training, employee engagement surveys, and learning programs across the healthcare system. Consults with leaders to identify development needs, designs training curricula and materials, evaluates program effectiveness, supports leadership pipelines, and coordinates survey feedback and departmental action planning. Partners with HR and talent teams to address organizational knowledge gaps and workforce development priorities.

Develop and execute integrated digital marketing strategies for healthcare services, managing paid, organic, social, display, email, SEO, and reputation channels. Analyze campaign performance, optimize acquisition and retention journeys, monitor industry trends, and ensure compliance with HIPAA and other healthcare regulations. Collaborate with creative, content, web, IT, and marketing teams while supporting campaigns and social channel growth.

Administers and maintains Oracle Fusion Cloud ERP applications, including user access, roles, permissions, monitoring, upgrades, patches, security, privacy, and instance management. Diagnoses technical issues, supports system availability, and collaborates with developers, business teams, Oracle Support, and vendors. The role supports HCM, Supply Chain, and Finance modules while ensuring compliance and effective data protection.

Supports the implementation, configuration, maintenance, integration, and optimization of HR systems including Oracle Cloud HCM and UKG WFM. Responsibilities include system upgrades, troubleshooting, data integrity, reporting, process analysis, documentation, user training, and coordination of HR technology initiatives. The role serves as a technical liaison between HR, IT, payroll, vendors, and other stakeholders while identifying process improvements and supporting HR data integrations.

Provides strategic HR partnership to healthcare leaders and employees, advising on talent management, employee relations, labor relations, performance management, workforce planning, recruitment, compensation, policy interpretation, and employment-law compliance. Collaborates with HR Operations and Organizational Development on program implementation, succession planning, change initiatives, and employee development. Tracks workforce metrics, supports staffing and FTE planning, conducts investigations, and helps leaders resolve complex people-related challenges.