Manages customer accounts receivable, contacts customers about overdue balances, negotiates payment plans, researches billing issues, reconciles accounts, maintains account data, and collaborates on collection strategies. The role meets collection performance targets and requires strong customer communication, organization, and high-volume account management skills. It is initially on-site during training, then transitions to a hybrid schedule.

Provides administrative and operational support for service billing and invoice processing. Reviews work orders and documentation, verifies billable details, prepares invoices, monitors billing queues, resolves discrepancies, processes adjustments, maintains records, and coordinates with branch employees, service operations, customers, and Finance & Accounting. The role also performs accurate data entry, follows billing controls, protects confidential information, and identifies process improvements.