Provides on-site frontline IT help desk support across a country club, troubleshooting hardware, software, printing, mobile devices, connectivity, POS, and reservation systems. Manages ticket queues, application accounts, onboarding and offboarding coordination, phones, key fobs, device imaging, deployment, inventory, documentation, and basic network support. Escalates domain administration and complex infrastructure issues to senior IT staff while supporting technology rollouts, events, and end-user training.