Supports NANA shareholders with employment preparation, career development, resumes, profiles, and access to workforce resources. Coordinates records, databases, reports, developmental programs, and shareholder-hire accountability tools. Provides administrative support for elders’ councils, conducts youth outreach, maintains community resources, and manages office needs. Requires confidentiality, communication, problem-solving, independent work, and travel to remote locations using various transportation methods.

Provides end-user technical support, software installation, desktop configuration, account management, and basic network administration. Maintains operating systems, applications, endpoint security, virtualization and storage environments, documentation, licenses, and equipment inventory. Troubleshoots Windows, macOS, Linux, DHCP, DNS, IPv4/IPv6, and connectivity issues while coordinating escalations with network and NOC teams. Requires on-call availability, travel to remote job sites, and strong communication skills.