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Leads the strategic partnership between HR and IT, advising IT leadership on workforce planning, recruiting, training, career development, performance management, compensation, organizational design, change management, and cultural transformation. Ensures human capital practices comply with corporate HR standards while developing strategies for a high-performing IT workforce. Manages and mentors leaders, supports complex initiatives, and reports jointly to HR and senior IT leadership.

Manages network operations, service levels, network performance, reliability, and daily network operations center activities. Oversees technical staff and supervisors, develops operational standards and procedures, supports new technologies, negotiates service-level agreements, and plans telecommunications infrastructure, equipment, power, and cabling requirements. Requires at least seven years of IT experience managing technical service teams in LAN/WAN and multi-platform environments.

Supervises computer operations in a data center, including staff assignments, performance follow-up, issue resolution, change management, system availability, response-time monitoring, and performance metrics. Coordinates with IT teams and users to meet service objectives, while mentoring technical staff and managing multiple operational processes.

Develop, edit, and maintain technical documentation including SOPs, user guides, manuals, process documentation, and technical reports. Translate complex technical, operational, and regulatory information into clear materials; manage document lifecycles, version control, quality assurance, compliance documentation, process maps, and workflow diagrams. Collaborate with technical, operational, compliance, and project teams while managing multiple documentation projects.

Designs, installs, configures, troubleshoots, and maintains wired and wireless network systems. Supports LAN/WAN architecture, infrastructure planning, capacity management, risk assessment, network monitoring, software patching, hardware changes, and Tier 2 issues. Participates in projects, evaluates products and services, manages potential vendor service agreements, and may coach junior technical staff.

Designs and develops IT systems, including functional specifications, project deliverables, system enhancements, and post-implementation support. Analyzes and synthesizes technology and business-process information, selects appropriate CASE tools, and works across complex technical environments. Supports systems such as resource planning, sales automation, marketing, financial, and distribution platforms. May lead projects and coach junior technical staff.

Implement and configure Manufacturing Execution Systems for a high-mix semiconductor manufacturing environment. Responsibilities include MES modeling, process automation, training, SPC and data collection modeling, SQL reporting, reporting-system improvement, project prioritization, and vendor coordination. The role requires strong attention to detail, independent work, and the ability to manage competing priorities. Semiconductor manufacturing and Opcenter/Camstar experience are preferred.

Provides production support across mainframe and distributed platforms, managing program and peripheral equipment processing to maintain service availability. Establishes production runs, verifies job control language, documentation, and data files, assists with job setup, identifies and resolves issues, escalates problems, communicates operational status, and may lead moderately complex projects or coach junior technical staff.

Provides entry-level post-sales technical support for low- to medium-complexity products. Responsibilities include coordinating customer issue resolution, installing and maintaining applications, verifying bugs, conducting release testing, supporting beta products, and occasionally designing or installing solutions at customer sites. Follows documented procedures while working under general direction.

Provides technical leadership for complex computing systems, including systems design, software engineering, infrastructure planning, hardware and software installations, upgrades, policies, specifications, troubleshooting, and technology recommendations. Supervises or guides systems analysts and administrators, develops scripting-based solutions, and manages related projects. Requires a bachelor's degree in computer science, software engineering, or a related field, plus five years of systems design experience.