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Develops and standardizes manufacturing processes and technical systems across global sites. Builds and supports Inductive Automation Ignition applications, integrates equipment and plant data, troubleshoots process and application issues, analyzes trends, and leads optimization initiatives. Partners with engineering, operations, quality, supply chain, IT/OT, and R&D teams on new-product scale-up, technical standards, capital decisions, and cross-site projects. Creates documentation, training, testing, change-control, and support practices for reliable manufacturing systems.

Manages customer accounts and orders, processes quotes and inquiries, provides shipment and product information, maintains pricing and account databases, and supports field sales and technical teams. The role coordinates with customers, manufacturing, supply chain, and internal departments to drive revenue, resolve issues, improve processes, and build long-term customer relationships.

Manages customer accounts and orders while serving as a liaison between customers, sales, technical service, manufacturing, supply chain, and production teams. Processes inquiries, quotes, pricing, customer records, shipment updates, and product capability requests. Supports field sales, develops long-term customer relationships, resolves issues, improves processes, and helps translate customer demand into profitable business opportunities.

Supports HR operations while leading global internal communications and employer branding initiatives. Responsibilities include managing communications calendars, creating leadership and employee content, coordinating town halls and engagement programs, maintaining brand standards, producing graphic and multimedia materials, supporting onboarding and employee services, improving communication workflows, tracking communication metrics, and preparing employee survey reports for HR and leadership.

Provides customer-facing technical support for Isola’s PCB materials, including product evaluations, qualifications, trials, troubleshooting, technical presentations, and customer training. Partners with Sales, Quality, Operations, R&D, and Product Management to resolve issues, coordinate technical projects, document customer activity, and communicate application insights. The role develops expertise in laminate and prepreg technology, PCB fabrication, customer applications, and commercial account support.

Supports the full talent acquisition lifecycle, including job posting, candidate sourcing, resume screening, phone interviews, interview scheduling, candidate communication, ATS maintenance, offer preparation, and background checks. Provides HR administrative support through onboarding, employee recordkeeping, HRIS updates, engagement initiatives, employee relations, and project assistance. Partners with hiring managers and maintains a positive candidate experience.

Leads manufacturing process optimization, automation improvements, troubleshooting, quality enhancement, and continuous improvement initiatives. The role designs solutions to reduce scrap, improve production efficiency and laminate quality, supports production and maintenance teams, conducts root cause analysis, develops process documentation, and manages engineering projects using Lean and Kaizen methodologies.

Design and implement a scalable manufacturing learning and capability framework. Develop SOP-based curricula, skills matrices, competency models, certification processes, learning pathways, and training governance. Build trainer development and Train-the-Trainer programs while partnering with Operations, Engineering, Quality, EHS, and Manufacturing Excellence. Use blended learning, LMS infrastructure, competency assessments, operational KPIs, and learning analytics to improve workforce flexibility, onboarding consistency, and manufacturing performance across multiple facilities.

Partners with plant and business leaders on HR strategy, employee relations, talent management, performance culture, change management, compensation, engagement, retention, and compliance. Advises leaders on people challenges, supports organizational and workforce planning, develops change plans, and collaborates across HR functions to deliver site people initiatives in a manufacturing environment.

Designs, installs, configures, tests, troubleshoots, and optimizes PLC-based industrial automation and control systems. Develops control schematics, process diagrams, SCADA block diagrams, and HMI configurations for production lines. Analyzes equipment performance and quality data to identify issues and implement improvements. Requires hands-on collaboration with manufacturing and maintenance teams, including occasional extended hours and weekends.