Manages and grows a portfolio of commercial and residential customer accounts through upselling, cross-selling, sales planning, relationship management, quoting, negotiation, and retention strategies. Partners with sales, customer service, marketing, field operations, and technical teams to address customer needs and deliver tailored solutions. Maintains CRM data, analyzes sales and market performance, supports customer business reviews, and represents the company at industry events.

Designs, develops, tests, and improves low-voltage electrical systems, motor controls, wiring, control panels, and electronic components for automatic pool cover products. Responsibilities include schematic and BOM development, troubleshooting, validation testing, root cause analysis, regulatory compliance, manufacturing support, supplier evaluation, engineering changes, and cross-functional collaboration through product launch and continuous improvement.

Manages the full inside sales cycle, including lead qualification, customer communications, quoting, CRM pipeline management, technical product guidance, and relationship building. Coordinates with technicians and operations leaders to align project requirements and customer expectations. Analyzes sales trends, identifies growth opportunities, and supports process improvements while serving homeowners and pool builders.