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Leads human resources and business office operations for a senior living community. Responsibilities include recruiting, onboarding, employee relations, engagement, compliance, benefits, leave administration, payroll, accounts payable, budgeting, HR reporting, and workforce planning. The role also supervises the Concierge team, develops employees, and promotes a hospitality-focused culture for residents, families, visitors, and staff.

Provides comprehensive human resources support, including payroll processing, benefits administration, compliance, HRIS and employee records management, billing reconciliation, reporting, and employee assistance. The role processes wage changes, benefits updates, invoices, and workforce metrics while partnering with the HR Director and community leadership to support an engaging workplace.

Provides front-desk reception and customer service for residents, families, visitors, and staff in a senior living community. Responsibilities include monitoring life safety alerts, coordinating telephone communications, handling mail and packages, directing guests, performing clerical duties, and maintaining an organized reception area. Requires dependable organization, professional communication, compassion, a high school diploma or equivalent, and the ability to lift up to 50 pounds.

Directs marketing and sales for independent living residences, including occupancy development, annual planning, advertising, referral generation, events, direct sales, budgeting, CRM lead management, and sales team supervision. The role monitors prospect follow-up, sales performance, reporting, and coordination with executive leadership while supporting business needs that may include evenings, weekends, and holidays.

Administers employee leave and accommodation programs, including eligibility verification, leave approval, legal compliance, employee communications, HRIS and payroll updates, absence tracking, and return-to-work coordination. Advises employees and managers on FMLA, ADA, USERRA, parental leave, and related policies while maintaining confidentiality and accurate records. Supports the ADA interactive process and escalates complex matters to the Leave Manager.

Develop and manage enterprise internal communications supporting HR initiatives, employee engagement, company culture, and organizational priorities. Responsibilities include writing and editing communications, administering the intranet, managing communication calendars, supporting events and town halls, partnering with leaders, measuring engagement effectiveness, coordinating awards submissions, and using AI tools to improve efficiency.

Supports the Executive Director and Marketing Department through administrative coordination, marketing materials, event planning, social media assistance, community outreach, resident engagement, and Salesforce record maintenance. The role also coordinates communications, organizes collateral and files, supports new resident move-ins and orientations, and helps execute hospitality-focused community initiatives.

Lead occupancy growth and sales performance for a senior living community by developing sales and marketing strategies, managing the prospect journey through move-in, conducting tours, building referral relationships, overseeing community outreach and events, coaching sales staff, monitoring performance metrics, and ensuring compliant, high-quality prospect and resident experiences.

Directs marketing, sales, occupancy development, lead generation, advertising, referral development, and events for an independent living community. Manages sales and marketing budgets, CRM data, prospect follow-up, reporting, and the performance of residency counselors and marketing staff. Requires collaboration with senior leadership and may involve evening, weekend, and holiday work.

Leads significant accounting processes and monthly close activities, reviews complex journal entries and reconciliations, analyzes financial results, supports audits, maintains internal controls, and resolves accounting issues. Provides technical guidance and mentorship to accounting staff, coordinates cross-functional deliverables, and implements process improvements, system initiatives, acquisitions, and special projects.